Contact us

Please contact us via email for any enquiries at

info@qbexe.com

Where is my order?

Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it.

Why is my order late? 

Please double check the shipping. You can check shipping time scales under Shipping info. If it's before the advised shipping date and you've had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your shipping date has passed, please contact us  and have your order number ready.

Why was my order cancelled?

As soon as you place your order, we’re on it – we know you need it fast! This unfortunately means we will be unable to make any changes as it’s already been processed at the warehouse. You’ll need to return any unwanted items and place a reorder. Find out more info on our cancellation policy

Can I cancel or edit my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

I received a faulty item what do I do?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please Contact Us.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

    -Your name
  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault